Creating Chaos - For Fitness & Sport Professionals

In business, we talk about marketing, advertising, promotion and trying to communicate with prospective clients / customers to our business. This is an absolute must in business - if you're not growing then you're shrinking! That's just the way it goes.

However, something that I've learnt the hard way is that actually, the vast majority of income comes from existing customers. Therefore, why is it that most of our time and energy goes towards trying to entice new customers into becoming loyal champions. Well, probably a combination of things can lead to this mentality. Getting new business is a complete buzz, it is in my opinion one of the most exciting aspects of business. When we're desparate in business, it is often easy to see new customers as the only hope to help solving dismal situations. The reality is though that all the while, existing customers are there and often forgotten about. What would you do if someone you purchased from didn't seem to care and only delivered the minimum. I know what I would do and it wouldn't include putting my hand in my pocket.

By valueing your existing customers - showing them that they are the most important aspect of your company and spending every moment of your working life striving towards adding value, improving service and generally delivering as you would want to be serviced, you can be sure to have some extremely loyal customers and advocates to your business.

If you'd like more detail on the specifics of how to add fantastic value to your clients or personal training business and winning the most loyal set of customers then contact us at info@creatingchaos.co.uk

Hope this is useful

Having someone else describe how fantastic your services or products are has long been known and used as a tool in marketing, advertising and raising awareness for your business.

It speaks volumes for your services when someone recommends or refers you and it's quite staggering at how many businesses operate exclusively on referral schemes or referred marketing methods.

So, it stands to reason that having some testimonials will go a long way to help promote your work. The real trick though is getting the wording correct within what is said to ensure that the testimonial maximises on impact. Knowing the right questions to ask your clients will help massively in getting this right every time.

Here are 4 simple questions that get those key answers from your clients:

What solution were you seeking when you first hired us?
What do we provide that you value the most?
What has been the result of working with us?
What would you tell others who are considering using us?

By taking the repsonses and putting it into a neat and flowing testimonial, you will be answering all the major questions that potential clients have: namely what does this product or service do for me?

If understanding more about how your clients' minds work, how to motivate and be more effective in your coaching then why not look at our Professional Fitness Presenter course.  The PFP is a 2 day course that leaves trainers confident in knowing how to improve rapport, instruct more effectively, use influential language and engage professionally for both 1 to 1 and group level instruction. Click here for more