Creating Chaos - For Fitness & Sport Professionals

In business, we talk about marketing, advertising, promotion and trying to communicate with prospective clients / customers to our business. This is an absolute must in business - if you're not growing then you're shrinking! That's just the way it goes.

However, something that I've learnt the hard way is that actually, the vast majority of income comes from existing customers. Therefore, why is it that most of our time and energy goes towards trying to entice new customers into becoming loyal champions. Well, probably a combination of things can lead to this mentality. Getting new business is a complete buzz, it is in my opinion one of the most exciting aspects of business. When we're desparate in business, it is often easy to see new customers as the only hope to help solving dismal situations. The reality is though that all the while, existing customers are there and often forgotten about. What would you do if someone you purchased from didn't seem to care and only delivered the minimum. I know what I would do and it wouldn't include putting my hand in my pocket.

By valueing your existing customers - showing them that they are the most important aspect of your company and spending every moment of your working life striving towards adding value, improving service and generally delivering as you would want to be serviced, you can be sure to have some extremely loyal customers and advocates to your business.

If you'd like more detail on the specifics of how to add fantastic value to your clients or personal training business and winning the most loyal set of customers then contact us at info@creatingchaos.co.uk

Hope this is useful